Customer Testimonials
The Service Department Team greets you promptly upon arrival. There was an issue found during routine inspection. The issue was taken care of during my visit. The team is exceptional in caring for the customer and their car. Nick and Bobby are amazing associates. They keep you updated every step of the process.
Seamless visit for a "routine" oil change & tire rotation. Also, managed to get rear brakes and rotors done! Service writers are always on their game!
Bobby customer service is OUTSTANDING! He cares about the customers needs with their vehicle & keeps them posted while waiting.
The hole staff was friendly and helped us get into a different car without a headache...from the sales person Justin Farmer to the office staff to finance manager...we appreciate everyone of yall...
Very professional, Didn’t have tie exact 20’’ tires so gave me a nice loaner vehicle and let me keep it two days to work around my schedule. All people were very nice
Great service, they even provide you with a shuttle service if you need a ride
It was fabulous!! Im 80. Not having to drive 40 miles to the dealership was a blessing. Thank you for having this service. The gentleman was super nice as well!
I took my wife's 2017 XT5 for a transmission service. They quoted me $300. Called me mid service and said it would be $500!!! Im not happy about the bait and switch! Had they told me 500 to begin with it would be one thing, but to jack it up in the middle of the process was not good!
Sold me a 2025 vehicle with under 15%oil life then didn't want to fix for over 3 weeks
We recently had the opportunity to receive a mobile service oil change at home on my XT6. The service department called me the day before my scheduled appointment and confirmed the services I would be needing. The technician, Dylan, showed up on time and was extremely professional throughout the entire process. I was able to work from home during my oil change and cabin filter replacement. I also had the wipers replaced. I would highly recommend this service from Joe Bullard Cadillac to everyone!
Joe Bullard has always done a great job.. This is why we make the drive from Pensacola to Mobile. We have bought both new and used from Joe Bullard Cadillac. They under promise and over deliver. Fair, honest and fast. Jake has always done a great job of taking care of us but everyone we come in contact with at Joe Bullard is polite, professional and competent. I would recommend them 100%
Each time I take my XT5 into Joe Bullard Cadillac, the service department personnel are courteous and efficient. Yesterday's visit was no exception. I appreciate the quality of service I receive from this dealership.
I brought my XT5 to Joe Bullard Cadillac for routine service. Melissa was very helpful and professional. Gave me prompt service. I bought it there and will have it serviced there for the duration.
Melissa greeted me with a smile. She listened to my concerns and was very helpful in making sure my car was repaired. She arranged transportation for me as well. I am pleased with my repair. Thank you Melissa.
I always take my Cadillac here since I got it & have always been treated nice until this time I guess she’s a new lady & not very friendly. From the time I made my appointment she was very rude & my car was supposed to be cleaned but it was not clean by the time I picked it up. Also a multi point inspection was supposed to be done with my oil change & it wasn’t. Just not very impressed this time at all. May be looking for another place to take my car from now on ... Read More DealerRater - Feb 17, 2026
I received Excellent service from my service advisor Mr. Bobby and Staff Mr. Anthony, Thanks!!!!!!!!!
The service I received from Joe Bullard Cadillac was great! The friendly staff was awesome as well.
My specialist, Nick, is always very helpful. He not only gives excellent customer support while my vehicle is being serviced, but he also assists when I call him for advice or information where I am not on the premises. I give Nick a 10.
Bobby was friendly, patient, and helpful. Each time I’ve used the service department, I’ve been satisfied.
Great experience. From the phone call to schedule the appointment to getting my car when done, it was the best experience I’ve ever had at a dealership. And that covers more than 60 years. The young lady who answered my call was pleasant, helpful and knowledgeable. She was able to answer specific questions about my service history and able to schedule me for a convenient time. When I arrived at the dealership I was greeted by name and the service writer knew why I was there. Highly recommend!
The Joe Bullard Family of Dealerships easily exceed any possible comparisons - FULL Stop!
Several years ago, I acquired a QX70 from Joe Bullard - Infiniti!. Every aspect of that relationship, across all areas of the dealership were easily met my expectations!
That is, until recently when I met I met Justin Farmer at Joe Bullard - Cadillac!
Talk about professionalism, Justin bought it in volumes!
And it didn’t stop with Justin! Jake, Will pand Thomas all worked together flawlessly to “seal the deal”!
I acquired a new Lyriq for The Boss (wifey!) and even my nine-year-old grandson talks ... Read More DealerRater - Nov 29, 2025
Out of all the dealership I have ever dealt with Joe Bullard Cadillac is the very best. Not just while buying but in the service department as well. You are the priority for them. Most hospitalized and knowledgeable staff and Melissa treats you like family. I will always go back.
Great dealership with friendly staff and clean restrooms and clean waiting room with free drinks and coffee
Christian and Nick in service are always super friendly and helpful. They always make sure I’m well taken care of.
Very nice people got in and out of service real quick I an vry please with the help I received
Melissa is always so helpful booking our service. My drop off/loaner paperwork was super fast. She took time to even charge my kids headphones for me! 100% recommend using Melissa!
Joe Bullard Cadillac has consistently provided outstanding service. They always keep me informed when my car is in for service and promptly notify me when it’s ready for pickup. Their communication and professionalism make the entire experience smooth and stress-free.
We drove from Atlanta to Mobile to do business with Joe Bullard Cadillac because they had the car we wanted and gave us the best deal we could find on that vehicle and trade of our vehicle. Justin Farmer was very professional and straight up. Highly recommend
Melissa made the whole process smooth and painless. Very friendly and professional service advisor. Everyone in the service department that I encountered was top notch
The employees of this dealership are friendly and professional. It is a pleasure to do business with them. I will definitely continue to use them.
On 3/25, I took my Cadillac to Joe Bullard to have my air compressor replaced, I explained to the service associate that I had it checked by someone already and was told I need the whole unit to be replaced. That's why I have warm air blowing out the vents, and the cold air is not working. I was told they will replace the unit. The Cadillac retailer gave me a loaner vehicle. I left and was told; it should be ready on 3/26. On 3/26, the service department called me and stated, the air compressor was fine. We tested it and ... Read More DealerRater - Apr 6, 2025
Service at Joe Bullard Cadillac is far about any other. Melissa makes the visit smooth and fast.
Still waiting on my 2nd set of keys promised back in January. Cannot get a return call from Jacob or Jake, the Sales Mgr.
Excellent service and friendly staff. Routine maintenance completed within an hour of my arrival. Nice waiting area. This was my first visit and I will continue to have all my service needs done here.
Great experience at Joe Bullard Cadillac and Jaguar Land Rover! They are the best in service and sales! 😉
Wonderful experience on purchasing my new Escalade ESV! Caleb was very helpful in our decision!
Had a great experience with the dealership, went in for routine maintenance.Other problems found & taken care of in a timely manner.
Friday evening after Christmas shopping our car suddenly had a warning message on the dash and was running hot. Googling it indicated the thermostat was bad. I scheduled online for service but could not get an appointment for several days. I called the service department Saturday morning and explained that we really needed the car. Christian was very helpful and found that there was a cancellation for that day so we arranged to have the car towed. The car was fixed, washed and ready to go before close that day. Excellent service from Christian and Joe Bullard Cadillac! Thank you!
Had a wonderful service experience, very professional and kept me very informed on my vehicle maintenance. Great job!!!
Great Job on Servicing our new XT6 while we waited. We were traveling thru town headed back to Las Vegas!
Excellent service and outstanding hospitality! Completely satisfied with the great team at this dealership. Highly recommend!
Melissa and the service team are outstanding! Very professional and service is excellent. Will continue to use Joe Bullard as our deaier.
The service was friendly and efficient. The lady at the service desk was GREAT. Thanks!!
5 star service! Great as always! I know when I bring my vehicle in, it will be taken care of!
Melissa kept me informed and returned my car promptly as promised! They made the service appointment hassle free.
Roosevelt Harris and Caleb Rogers were great from start to finish. However, th 9H Ceramic charge we did not want and was forced upon us and not even sure if this was done or not? So overall we were happy with the transaction except for the 9H ceramic charge which we totall disagree with. Next time we will ensure this does not happen before finalizing the transaction.
Lying thieves!!!! You asked me the year of my Eldorado when scheduled appt. You knew you had no tools for a 1993. Then charged me 254.00 for nothing. You suck!!!!
Melissa gave such great service. I brought my XT6 in to replace a sensor and they discovered an issue with back up camera and fixed it promptly. Great job!
Excellent experience from start to finish. Cindy was very helpful, communicative, knowledgeable, and a joy to work with. Highly recommend this dealership.
Excellent service, great communication and had everything done in a timely manner for my vehicle
Nick was exceptionally professional and courteous as always. He is very thorough and always respect my view point when conversing with me concerning my car care needs. JB has been serving our vehicles since 2010 and I will not take my caddy anywhere else but there. Thanks Nick & team JB!
I was very pleased with the service I received recently . Melissa handled my service needs,including expediting the part needed for my repair overnight. Thanks for a great service experience.
Joe Bullard Cadillac is a fine example of what and how a Family business ought to be.
"A well-oiled machine"
The various departments work so well with one another in order to provide the best purchasing, services, and automotive experience I have ever experienced.
They are friendly, courteous, knowledgeable, experienced, and always willing to go the extra mile for your complete satisfaction.
I appreciate the overall experience as a Joe Bullard family member for several years currently.
The GM (Jennifer), The Service Manager (Christian), The technicians, (Lance & Shane), Service Associates, Porters, Parts Department (Corbin) and so many ... Read More DealerRater - Jul 8, 2024
Elite service is always received at Joe Bullard Cadillac. Nick is the best service advisor there is. He’s very courteous and attentive, he makes sure my vehicle is care of.
Melissa Gibbs was simply outstanding. Represents your dealership remarkably well I will be buying my next Cadillac from this dealers
Reliable, fast service with a smile. Such a great team in the Joe bullard Cadillac service department!
Very courteous and efficient. Melissa is very professional and friendly. Christian was very helpful taking care of ordering my parts.
Great experience. Friendly professional staff. I was in and out quickly. Would highly recommend. Melissa was great to work with.
Bad place to get used cars. I purchased my AMG GL63 2019 from them in march 2024 and at the time they told me the car didn't have any problems. But after signing the contract, i pointed out a couple of problems that needs to be fixed, they came to get the car and brought it back with a crack on the front window. I called them about the crack on the window and they sent someone to fix it with a silicone caulk i guess, but you can still see the crack. I went back to tell them to replace ... Read More DealerRater - May 9, 2024
Service was excellent from set up appt to actual arrival time for appointment. Completed timely
Very prompt and professional service! Was concerned about my wife’s SUV and they quickly assessed the issue for mine and my wife’s comfort. I would certainly recommend and trust again!
Excellent experience, they did exactly what I ask and did so in a timely manner. Very efficient at paying the cost. Felt like I received my monies worth.
Excellent service and care!!! They always vacuumed and washed my Infiniti, so when I receive my car back it’s nice and clean!!! Thank you Joe Bullard Cadillac.
Scheduled my vehicle for service on the following day. Customer service was exceptional as always, great attention to detail. Thanks Melissa and the entire Staff!!!!!!!!!!!!!!!!!!
Scheduling was on the same day I called, Great customer service as always!!!!!!!!! Thanks Melissa.
Great customer service and attention to detail! Makes the experience more enjoyable and easier to schedule!
Scheduling was very easy and repair work was done in a timely manner. Since I waited on the repairs, I was very pleased with the waiting area and the accommodations.
Repair was completed in a very timely manner and it was cleaned up nicely afterwards!
I scheduled an oil change and tire rotation. I was from out of state visiting family. Explained to the service scheduler that I was up to date on other recommended maintenance requirements with my regular dealership. On the day of service, I was told I needed air cabin filter replaced, alignment and fuel injection with throttle clean, adding $596.59 to my bill. When I questioned if the air cabin filter was that dirty, since all recommended service had already been done, the representative told me these recommendations were based off the mileage of my SUV, and hadn’t even been inspected! ... Read More DealerRater - Oct 15, 2023
We are extremely happy with our experience with this dealership! Salomon Ramos, our salesman has been wonderful. From the time we stepped out of our truck, shopping with us, and closing the deal. Even now he is following up to making sure everything is working out for us. We have been treated exceptionally well. Every single step of the process was explained and every question answered. We will forever shop with Joe Bullard.
Easy to deal with and friendly salesman. Would definitely recommend. Not a high pressure place.
Your technician were obviously eating breakfast in my car & left jelly everywhere in my car.
I scheduled an appt with the service dept to have Takata airbag recall fixed on my Escalade & I requested a loaner vehicle. Showed up for my appt (9-6-23). Everyone was great, very on top of things (even though I could see that there was a lot going on). Everything was easy & fast. I was pleasantly surprised that they put me in a brand new 23 Cadillac CTS loaner vehicle. (Well played Joe Bullard Cadillac, now I want a brand new Cadillac! 😉😍). They fixed the recall & did a full safety check. They let me know what they found. ... Read More DealerRater - Sep 9, 2023
I received very good service. Jason kept informed about my vehicle. Had a 10:00 o’clock appointment but got in much earlier. Jason helped me with getting a rental car which made things easier. My vehicle was serviced and ready for pick up before 9:00 o’clock the next morning. Great service and great coffee. Everyone was polite and friendly.
Took the car in for first scheduled service. Setting up appointment online was easy and painless. I arrived more than 30 minutes early but they were able to take the car and begin immediately. This gave me time to say hello to my Salesman (AJ) and he was as kind and accommodating as ever. He even arranged for me to receive a discount on the wipers I was having replaced. I have nicknamed him Cool Breeze because he is a pleasure to be around and work with. I recommend this fine dealership and AJ to everyone. I could never say that ... Read More DealerRater - Aug 11, 2023
Service advisor, Jason Palmer, was very helpful with our service needs. He helped us with our rental and the service team had our vehicle ready the very next day. We love having our vehicles serviced with Joe Bullard Cadillac.
I dealt with Haley. She was very helpful, kept in touch and stayed in contact. Has a very helpful pleasant attitude.
Excellent customer service all around. A well experienced service manager (Christian), service advisors (Haley), technicians (Robert, Lance Dashawn), and car porters (Camrynn) who really know their stuff. (To include Jennifer, the GM who is always available and eager to assist in any way that see can). They all take pride in their levels of service and work as a team. They are, indeed, a well-oiled machine to say the least... They treat their customers like one of the family... They go over and beyond to insure the highest level of customer service and auto repair... I consider myself fortunate to ... Read More DealerRater - Jul 13, 2023
Used Joe Ballard for 6 yrs. Mostly good. Service guy on my recent services was rude.
Have been happy with my service thus far. However on my last visit the tech found 15 immediate services that needed to be performed, it seemed odd since all of it popped up since my last service. Once I saw the list I was floored considering a few of the items were done just before taking it in for service. I wondered how the tech came to his conclusions. I expressed my concerns to the employee in service before leaving. I am still going to use Joe Bullard for service but will definitely pay close attention to what is recommended for ... Read More DealerRater - Jul 3, 2023
I was completely satisfied with the service I received. I waited for my car while having the oil changed. It wax don in a reasonable time. Doing the multi point check my battery was discovered be bad and was replaced.
Everything was great except the oil stains on the driver side floor mat and driver seat.
Joe Bullard makes sure I’m satisfied. Haley, my service advisor always go beyond the standard of care. She gives me great advise about my vehicle and is very knowledgeable about parts & pricing….Christian is an awesome customer service manager who has resolved any complaints or complexed issues of concerns I’ve had in the past. I’ve been a customer at Joe Bullard Cadillac since 2010 and as long as they keep providing good quality customer care for my vehicles, l’m a customer for life!
Been going here for more than 10 years always happy with the services. Christian is the best.
They do a great job taking care of my vehicle. However, this time they neglected to post on my windshield when next service was due.
Joe Bullard has the most friendly and accommodating employees. I love the pick up and return service. It’s also a bonus to have a clean car when they are done.
Always friendly and keeps you informed while your vehicle is being serviced. They definitely take care of their customers!
We recently purchased a used XT5 and could not have been more pleased with our experience at Joe Bullard Cadillac. Everyone we dealt with was extremely pleasant and professional. We are very pleased with our purchase.
The service at Joe Bullard was exceptional. They have servced my old car and I have been pleased thus far. No problems.
Cindy was great through out the whole sales process. Very friendly. Thomas explained the financial part of process very well. Overall great car sale experience
We brought our Cadillac that is our secondary vehicle in for service. Some of the staff attempted to help, but they lack experience. After bringing the vehicle in twice they were not able to repair it. We will search out another repair shop and we will not return to Joe Bullard Cadillac as it was a most unsatisfactory experience.
It was an awesome experience! The salesman Solomon was over the top ! God Bless them .
Service advisor did not know how to correct the problem. He was nice but did not know what to do
Everyone is very friendly and attentive to all of their customers. They make you feel valued and appreciated.
I guess they got the job done. Wait time was what they said it would be. This experience was better than the last two. Glad for that.
This dealership HAS IT RIGHT! The service department is where it's at!! I am on team Halley and Robert. They communicate and are very knowledgeable; explain situations plainly so you understand what's going on with your vehicle. There are no tricks or gimmics. Just plain, old school outstanding customer service. They care and they make every effort to make sure you are taken care of. Joe Bullard Cadillac is the only place I buy and service my cars.
The staff was very courteous and ensured that my service needs were addressed. The repair time was fast and I was very impressed.
Very good service, they were on time, and efficient, kind, understanding, helpful and answered all questions in a timely manner.
Very disappointed felt like i was mislead of what actual service what being done. The Parts alone in price just don't seem to add up right. and feel like i was taken advantage of . this is not what i would call Elite Service Care for Cadillac Customers.
Very satisfied with the service I received. Enjoy working with Nick he always seems to get the job done to my satisfaction the first time.